/ learner policies
To read City Gateway’s Attendance and Punctuality Policy, please download the document below.
Our commitment is to provide learners with an environment where they will be treated with dignity and respect, where any form of bullying is unacceptable and will not be tolerated.
To read City Gateway’s Anti Bullying Policy, please download the document below.
City Gateway aims to create a safe and effective working and learning environment. Our Behaviour Management and Support policy is intended to assist and enable all our learners to achieve their full potential, through a broad and balanced educational experience.
To read City Gateway’s Behaviour Management and Support Policy, please download the document below.
At City Gateway we aim to provide high quality Information Advice and Guidance (IAG) to all our learners throughout their time with us.
To read City Gateway’s Careers Education Information Advice and Guidance (CEIAG) Policy, please download the document below.
To read City Gateway’s Code of Conduct, please download the document below.
To read City Gateway’s Complaints Policies, please download the relevant documents below.
Apprentice and Employer complaints policy Download >
Learner and Staff complaints policy Download >
To read City Gateway’s Learner Two Week Review Policy, please download the document below.
For financial help and support during your time with City Gateway, please read our Learner Support Fund Policy here >
Your safety is of paramount importance to us, wherever you are, including using online platforms. Please read the below guidance on staying safe online.
To see City Gateway’s term dates for 2022-23, click here >
/ organisational policies and reports
To read City Gateway’s Anti-Bribery Policy, please download the document below.
To read City Gateway’s Anti-Fraud Policy, please download the document below.
To read City Gateway’s Curriculum Policy, please download the document below.
To read City Gateway’s Data Protection Policy, please download the document below.
To read City Gateway’s Ethical Statement, please download the document below.
To read City Gateway’s Equality, Diversity and Inclusion Policy, please download the document below.
To read City Gateway’s Health and Safety Policy, please download the document below.
Our latest inspection reported that;
“Learners and apprentices enjoy their time at City Gateway. They are treated fairly, and staff encourage them to do well. Tutors use well-practised strategies to manage learners’ behaviour if needed. As a result, learners’ and apprentices’ behaviour in class is consistently positive, and learners benefit from calm, purposeful lessons. Many say that City Gateway is a good place to learn.”
“Learners and apprentices value the support they receive while in training. For example, learners receive free breakfast and snacks and have access to a well-stocked weekly food bank. Learners benefit from access to a job club, which supports them to prepare for and apply for jobs.”
“Tutors are well qualified and experienced. Most present new concepts clearly and concisely. Tutors encourage group discussion in sessions to help find gaps in learning. Tutors use questioning and past test questions effectively to find and close gaps in learners’ and apprentices’ knowledge. As a result, current learners and apprentices are well prepared for their final assessments and exams.”
“Leaders and managers have implemented effective safeguarding policies and procedures to keep staff, apprentices and learners safe. They have strong links with local and national safeguarding partnerships, which helps leaders to stay up to date with emerging risks across the country.”
For further information download the full report here >
To read City Gateway’s Preventing Violent Extremism and Radicalisation Policy, please download the document below.
City Gateway believes that every young person and adult at risk has the right to be safe and that their welfare is paramount. This includes young people and adults at risk whatever their gender, ethnic background, sexuality or religion, or with any disability. We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we seek to ensure that all of our services, staff and volunteers work to achieve the best outcomes for children, young people and adults, whilst responding effectively to any risks they may experience. As safeguarding underpins all of the work of City Gateway, it is essential that the work is carried out under a robust safeguarding policy framework. City Gateway recognises that safeguarding is the responsibility of everyone, and therefore seeks to make safeguarding a priority throughout the organisation. Resources are allocated to support this commitment and towards making City Gateway a safer organisation for all those associated with it.
The responsibility to safeguard children, young people and vulnerable adults from extremism and radicalisation sits within the wider safeguarding context of City Gateway. As local and national awareness of these risks have developed, so too has the work of those supporting children, young people and vulnerable adults to safeguard against them. City Gateway ensures a high level of Prevent training and awareness and ensures staff are well equipped to support those at risk and respond appropriately.
Named Executive Designated Safeguarding Lead and Prevent Single Point of Contact (SPOC):
Mark Pike
Safeguarding Policy
Safer Communication
Duty of Care to learners
Read about our successes and the impact we had in 2021/22 by clicking on the link below.
To read City Gateway’s Whistleblowing Policy, please download the document below.
If you would like paper copies of any of these policies please email info@citygateway.org.uk and we will provide these free of charge.
