Job purpose

As an Employability Coach you will act as the main contact for a caseload of learners and ensure that they:

1. Progress through the personal capabilities coaching model.
2. Gain a sustainable outcome into Employment, Education or Training (EET) for every Learner.

Coaching will be delivered on a one-to-one basis focussing on interventions which have maximum impact in developing the skills required for progression. Coaches will be resourceful in helping their caseload overcome the barriers and problems they face, project managing the implementation of agreed action plans and supporting the individuals to achieve their objectives. Coaches will work closely with the Education team and Family Support Worker to ensure that they are taking a joined up approach to supporting the learners towards success.

Coaches will also proactively source and identify opportunities for progression, such as into Apprenticeship vacancies (internal and external), jobs and courses with external training and education providers.

Duties and responsibilities

● Assess the needs of the individuals at the starting point of the learner journey and develop an action plan to map a pathway and review their progress

● Manage, maintain and retain an up to date caseload of people and support them into sustained positive progressions including education, training and employment

● Document and evidence all coaching conducted with each individual and where the learner is up to with their general progression into EET and use data to provide the most effective support with women

● To work with the Tutors on specific feedback about the learners and then coach the learners in areas such as attendance, punctuality and behaviour.
● Ensure contractual paperwork is completed efficiently and a timely manner

● Comply to funding project regulations and fill in any mandatory paperwork relating to the relevant contract

● Liaise with External agencies, employers, training providers where necessary

● Ensure individuals engage with opportunities provided by City Gateway and third parties including employers and partners such as ensuring that learners submit placement and vacancy applications forms on time

● Inputting reviews into the PICS system to track Learners on the caseload

● Use PICS to input progress against the personal capabilities for coaching

● Working with the Family Support Worker to ensure family support needs are met effectively

● Support the wider team during recruitment and enrolment onto all City Gateway Programmes including; carrying out initial assessments such as personal capabilities, support services and employability

● Programme quality & standards – to ensure that delivery of the City Gateway coaching meets the required standards

● Post-holder will actively follow City Gateway policies

● Other duties within the scope, spirit and purpose of the job as requested by the line manager or Director of Department


Working conditions

Primarily office based although flexibility is required to visit learners on caseload in their place of work and from time to time attend evening events or other occasions outside of standard working hours.

Direct reports

No direct reports but possibility of managing work placement students and supporting volunteer management.

Person Specification

Based on the Part 1 Schedule 9 Equality Act 2010 a Genuine Occupational Requirement (GOR) applies to this role. We can therefore only accept applications by female candidates.


Please email your CV and covering letter to

Closing date: 5th April