Job purpose

Provide end-to-end structured support and guidance to learners through targeted and tailored coaching interventions for the duration of the learner journey, supporting them to progress into a sustained outcome in Further Education, Employment or Training (EET).

Coaching is currently a significant USP for City Gateway and plays a critical role in the success of our learners.

Duties and responsibilities

  • Conduct meaningful initial assessments with prospective learners to establish intended career pathways and identify suitable programmes of study, whilst exploring any barriers that may impact their potential.
  • Develop quick and effective relationships with learners, from commencement of their time at City Gateway, that develops their behaviours and attitudes which shall support them for the future.
  • To support, promote and implement initiatives involving external partners and organisations which adds value to the learner experience, increasing their potential to progress.
  • Carry out the functions that reflect the principles and expectations from the relevant sections of the Education Inspection Framework.
  • Manage a case load of learners, acting as single point of contact to enable them to remain in learning, addressing barriers and where necessary signposting and/or engaging external support from appropriate stakeholders.
  • Responsible for learners who fail to attend, following the processes for re-engagement techniques and working with colleagues to make contact and re-engage learners.
  • Support learners to gain a full understanding when job or placement opportunities are available, including understanding the job description, interview criteria, location of interview and interview preparation, hints and tips.
  • Maintain and complete records of interventions and activities with learners, uploading to relevant databases to be able to demonstrate impact and to satisfy any contractual requirements.
  • Support the Designated Safeguarding Leads with completion of behaviour support plans and gathering learner performance required for multi-agency/professionals meetings.
  • Support with the capture of metrics that enables City Gateway to demonstrate its impact and that can be used to feedback to funders and investors.

As part of our safer recruitment policy we require all applicants to complete an application form.

Please download, complete, and email this, along with your CV and cover letter, to

Please submit your application by 11:59pm Friday 24th November 2023 though we encourage you to apply as soon as possible as we will be scheduling interviews as we get applications and reserve the right to close the job early.