The Careers Education Information Advice and Guidance Student Support (Internship) role is a twelve-month paid Internship to begin during March 2024, supported by the Jack Petchey Foundation. You must be ready to take up the post by Monday 25 March 2024.

In addition, the successful candidate will be supported to work towards their Apprenticeship in Business Administration level 3, which runs for a period of up to 18 months.

The successful candidate will only be expected to have had basic, first-hand, experience of receiving advice and guidance, typically through their Careers Information Advice and Guidance sessions, whilst at school.

Through recruiting an intern, we are looking to learn from the young person’s experience and use this to inform our own advice and guidance offering, further developing provision that is accessible and beneficial to the young people at City Gateway.

The intern will initially be required to complete the Level 2 qualification (over a 1-month period) which would provide them with the skills to ‘signpost’ other young people, to appropriate advice and guidance e.g. at City Gateway student intro days.

After this, they will work towards the IAG (Information Advice and Guidance) Level 4 qualification. Study time can be open-ended, but typically we would allow a 4 month period for completion. At the end of their first 6 months in post, the intern should be deemed able to deliver advice and guidance to young people.

Throughout their first 6 months the candidate will be shadowed by our qualified Careers Practitioner, until competent to undertake activity on their own, after which, normal quality assurance processes will be followed in monitoring sessions with learners.

The candidate will work with the Head of Education and Inclusion to gather lived experiences from the young people they will be working with.

In summary, the candidate will learn to become an Information and Guidance Advisor, carry out this function with the young people, and then draw this experience together to enable the Head of Education and Inclusion to try and influence policy and create positive change that benefits those who are excluded and have experienced disadvantage.

As part of this role, the successful candidate will be part of the Jack Petchey Internship Programme with 30 other interns from different youth organisations in London and Essex. This development programme will involve them attending a launch conference, four professional development workshops through the year and a celebration event at the end of the programme. The intern will receive an extra training bursary of £1,000 for approved training. They will also be matched with a mentor from another organisation to support them in their professional development. The Jack Petchey Internship Programme training and events will take place in person in London, and the intern will be expected to take full part in this programme alongside your role at City Gateway.

Job purpose

To assist the Coaching and Mentoring Manager planning, developing and delivering the careers programme of IAG on learning, training and employment opportunities to all City Gateway Young People, including Apprentices, that is personalised, comprehensive and impartial. Increasing the capacity of the organisation.

To source, select and provide resources, activities and services to meet the needs of City Gateways’ young people, including Apprentices, to enable them to undertake effective career learning, planning and development, in accordance with Career Development Institute (CDI) code of ethics, under the guidance of the Coaching and Mentoring Manager. Utilising your own experience to ensure it is learner focused.

To contribute to the evidence and activities to support City Gateway to fulfills its duties and responsibilities to maintain relevant external accreditation, and standards i.e., Matrix, and the Education Inspection Framework.

Contributions in this role will significantly impact the success of our young people by guiding them toward informed decisions, supporting their career growth, and upholding City Gateway’s commitment to excellence and accountability.

Duties and responsibilities

  • Work towards IAG Qualifications: To study for and pass relevant training courses to become a L2 then L4 trained career guidance practitioner.
  • Work Towards Business Apprenticeship Standard Level 3: To study and attend a day release at City Gateway to work towards achieving this standard.
  • Sharing Best Practices: To share good practice with all relevant staff across City Gateway, to ensure a consistent, high-quality service is provided, following direction from the Coaching and Mentoring Manager.
  • Impartial Guidance: To provide impartial, information, advice and guidance to prospective, existing and progressing learners, including: one-to-one interviews; advising on progression routes, assistance with job applications/CV/job search skills/work- based training; conducting mock interviews for real-world scenarios.
  • Online Resources and Self-exploration: To identify online resources that are relevant and up-to-date, which will empower learners (including apprentices) to undertake effective career learning, planning and development, making use of online platforms e.g. National Careers, whilst building our own online resources on learner hub.
  • Establishing External Collaborations: To liaise with external organisations such as Employers, Careers Enterprise Company and Local Skills Partnerships to cultivate strategic and operational links that will benefit the learners at City Gateway. These activities to be undertaken as directed by the Head of Education and Inclusion.
  • Service Evaluation and Enhancement: To assist the Coaching and Mentoring Manager to monitor and evaluate City Gateway’s Careers Service against agreed service standards (Matrix) and make recommendations and implement any areas of improvement to ensure excellent customer care, take into account the feedback from Learner Voice Forum.
  • Market Insight: To keep up to date with occupational and Labour Market Information.
  • Impact Assessment: To support the Coaching and Mentoring Manager to provide a ‘Careers Report’ on a timely basis to measure the impact of the service on students’ awareness of opportunities and ability to make career choices in accordance with City Gateway’s self-assessment cycle.
  • Action Planning: Responsible for preparation of clear and concise person-centered action plans, including SMART targets, which are challenging but realistic for their future, having undertaken shadow session with Coaching and Mentoring Manager.

As part of our safer recruitment policy we require all applicants to complete an application form. Please click here to access the application form as well as guidance on how to apply for this role and equal opportunities monitoring form.

Please download, complete and email this, along with your CV, to

All applications to be received by Friday 16th February at 5.00pm, with interviews taking place week commencing Monday 19th February.